Knowledge. Ask how long the outfitter has been in business. And, even more important, ask how long the business has been owned by the same owner(s). Often, companies will say they have been in business for a long time but the ownerships have changed numerous times over those years—a hallmark of instability.
Guide Stability. Inquire about guide training and how long the guides have been working for the company. An outfitter that has guides who have been with the company for long periods of time indicate that the company is stable and treats its employees well.
Referrals. An outfitter should be able to supply you with several client referrals. Don’t hesitate to ask for names and phone numbers before you book your trip.
Professional Marketing. An outfitter that knows its audience reflects that understanding in its marketing materials. Those materials should include professional brochures, travel information guides, informative websites, and easy access to emails and phone message systems.
Office Staff. A truly great outfitter sets herself or himself apart by hiring friendly, knowledgeable office staff. The office personnel should answer their phones and emails promptly (or get back to you immediately by phone or email) and....4.5 MORE reasons will be listed in our next blog....
