...Office staff should be able to answer all of your questions about their trips. The true five-star office staff will even offer you suggestions on other appropriate things to do in the local area.
Quality Equipment. They say the “devil is in the details” and this is certainly true of the outfitting community.
Insurance. Is the company in good standing with their insurance company and the government bodies that oversee it? You can easily find this information out by asking the outfitter for the government contact person who oversees the outfitter’s permit. There should be no hesitation in giving that information to you.
Testimonials. An outfitter that profiles its happy clients is the outfitter to choose. Typically, you can view guest testimonials on the outfitter’s website. These testimonials speak volumes. Look for recommendations that end with the guest’s first and last name because these tend to be more credible.
Professional Affiliations. You can learn a lot by asking or researching the professional organizations the whitewater outfitter belongs to. Look for your chosen outfitter to be part of organizations like America Outdoors, Rafting.com, or local chamber of commerce affiliations.
Consider taking this list and asking these questions next time you are looking for a professional outfitter. It can make the difference between a trip of a lifetime and a major disappointment.
